We cover 7 Days Replacement Guarantee for all physical products sold on IconShopper.com. Refund is only applicable to the canceled order items due to product unavailability.
REQUIREMENT FOR A VALID RETURN:
Proof of purchase (order number, invoice, memo etc)
Reason for return has to be valid and return acceptance conditions
VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
Delivery of wrong product
Delivery of defective product
Incorrect content on the website
THE FOLLOWING PRODUCTS CANNOT BE RETURNED:
Underwear ( After trial )
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. We may cancel any order within 4 working days if the stock of the ordered item(s) is temporarily unavailable.
In such a case, if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cash back, within 1-7 working days. Received Cash back amount will be adjusted with the refund amount.
If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
After confirming any Order, if the order is cancelled by the customer and an online payment is already made by the customer against that order, IconShopper.com will charge an Online Gateway Transaction fee while disbursing the refund amount.
Advance payment is required for the delivery of few area . We may cancel any order if the advance payment is not made by the customer for such orders.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
Damages due to misuse of the product • Incidental damage due to malfunctioning of product • Any consumable item which has been used . • Any damage/defect which is not covered under the manufacturer’s warranty • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Change of mind is not applicable
N.B: Replacement of the product is subject to availability of the same on IconShopper.com.